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Aufnahme aus der Luft Hotel Upstalsboom Heringsdorf mit Promenade und Strand

Cancellation

Can’t make your bookings? No problem! Simply and conveniently cancel your online bookings via the cancellation link. 

Please enter your booking code and booking number here.



Alternatively, you can also cancel your booking by email. Please note our applicable cancellation fees:

Deal of the Day

Cannot be cancelled or rebooked free of charge: 80 per cent of the agreed price* from the time of booking

Daily rate

Cancellations or rebookings can be made free of charge up to 7 or 14 days before arrival: thereafter, 80% of the agreed price*

Flexible rate

Cancellations or rebookings can be made free of charge between 3 and a maximum of 5 days before arrival, depending on the time of year; after that, 80% of the agreed price*

*Accommodation, breakfast and spa services

  Daily Deal Daily Rate Flexible Rate
  €€ €€€
Cancellation period Cancellation or rebooking not free of charge Free cancellation or rebooking up to 7 or 14 days before arrival Free cancellation or rebooking up to 3 to a maximum of 5 days before arrival, depending on the travel period
Cancellation fees 80 % 80 % 80 %
Payment terms 100 % payable upon booking (bank transfer or credit card) No deposit required – payment on arrival No deposit required – payment on arrival
Bookable until 21 days before arrival Up to the day of arrival Up to 7 days before arrival

If you have any questions, please call us on T +49 38378 63 0.

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